As many learned during the pandemic, you’ve got to be flexible and fast on your feet. It’s good to remember how you felt and what you did in the face of that great unknown challenge.
· When things go awry
· You must be open to change.
· As situations change, so should
· Your assessment and response to those changes.
· Awareness and adaptation are key to your flexibility.
Just like people are anxious to get back to their personal routines, businesses also want to put the challenges of the pandemic behind them. But there were lessons learned that should be remembered and applied in this post-pandemic world. First: you learned how to react when the bottom fell out – nobody saw it coming and everyone had to react, preferably with common sense and good values. Second: clear communications are critical – people respond best when they have all the facts and can make intelligent choices. Third: a little emotional intelligence goes a long way – people want to know you care, especially when there’s so much uncertainty. And fourth: people can be very resilient –the best way to support them is by applying the first three lessons. The new normal doesn’t have to go back to the old normal; remembering these lessons will help you provide good, common-sense leadership to the people relying on you for it. And when there’s nowhere else to turn, let your values guide your actions. Be thoughtful when determining what your new normal is today.
Leslie V. Gordon is an Acting Director in The Government’s Accountability Office (GAO’s) Health Care team. She oversees GAO’s work on the Medicare program.
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