The worst thing you can do in business (or anywhere else) is to keep repeating the same mistake. The problem is that many organizations and professionals continue doing things because ‘that’s the way they’ve always been done’. In situations like that, I believe anyone should be allowed to speak up if they know a better way. But habits are hard to break, organizational resistance to change is legendary, and fear of failure can paralyze the best intentions: a mistake or an ineffective practice should strengthen the resolve of those in charge to be open to change. A case in point: many organizations and leaders made the mistake of not being empathetic to the plight of their employees throughout the pandemic and they are short staffed now because people don’t want to work for them. They should admit their mistake(s) and change their ways – failure to do so compounds that original mistake and jeopardizes the future of their companies, employees, stakeholders, and reputations. A growing number of companies quickly realized the importance of emotional intelligence and are fully staffed now because they responded appropriately during and after the pandemic. I realize it’s hard to admit a mistake, but there are more than enough good examples of leaders doing that successfully. Don’t compound your mistakes today.
Robert Cleckler “Bobby” Bowden (1929 – 2021): American college football coach at Florida State University (FSU) from 1976 to 2009
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