Always sweat the small things...

I remember how exciting it was to start work on each of the big casinos I opened during my career: that kind of excitement quickly dissipates once the hard work begins. Especially as the work on perfecting that first applicant tracking system at the Mirage (mentioned in yesterday’s message) continued through all those openings. It’s difficult now to remember how rudimentary computer systems were back then: we set up a call center to schedule appointments to fill out applications at Bellagio and the volume of calls shut down the phone lines in Las Vegas. So remembering that when we developed the online app at Wynn Las Vegas, we overbuilt our internet capacity and worried whether it could handle the anticipated volume – we received nearly 13,000 online applications in the first 24 hours, more than anyone had ever gotten in one day. While sweating the volume of applications received, we also worried that the application itself would be able to work as planned – page loading times, proper cursor placement on each successive page, and autofill programs to name a few. It was one thing to have the inspiration to create those systems, but the perspiration associated with the work of building them was the lesson we really learned. The moral of this story – sweat the small things when creating something new today.

 

Carole King (born 1942): American singer-songwriter who is the most successful female songwriter of the latter half of the 20th century in the US and U.K.