Doing things like you “used to” and are “supposed to” might not work in these complicated Covid-19 times: both might hold you back from the innovations needed to successfully transition to a new normal. This might be a good time to double down on employee engagement, asking employees to help with ideas about things like deciding where and how to work and meet, determining schedules that work for everyone, developing communication protocols that really do get the messaging across, and creating productivity guidelines and goals that are clear and practicable. A simple example might be agreeing to start meetings on time: since most meetings are Zoom-based these days, making remote attendees wait beyond the scheduled start time can cause confusion and anxiety: meeting hosts should be aware of this, discuss it with everyone involved, come up with an acceptable plan, and follow through on what you all agree to. Resetting work policies and practices is never easy and requires good change management skills: involve your employees in any changes and get their buy-in. Making decisions this way will help you all determine what should be done today.
Karen Uhlenbeck (born 1942): Mathematician, professor and first female winner of the prestigious Abel Prize for outstanding mathematicians
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