The most successful people and companies are the ones that admit they don’t know everything: they’re the ones that work hardest to discover what they need to do. Years ago, when we built and opened The Mirage, we had to admit we didn’t know everything about building the volcano and the atrium, hiring 5000 employees, and running a 3000 room resort. We had to research and practice and learn. That took courage, a commitment to excellence, developing planning and implementation skills, being flexibile and willing to adapt, and coming up with excellent change and communications practices. None of those things came easily. Today, it’s dealing with a pandemic: nobody really knows what to do, so we all have to listen and learn and try to figure it out. These things take being able to continuously say “I don’t know” and then using that attitude to help find new and creative solutions. I’m not suggesting that opening a hotel is the same as dealing with Covid-19, but the process of getting from point A to point B is the same. It’s not easy to admit you don’t know something, but it’s a good way to get inspired to figure things out today.
Maria Wisława Anna Szymborska (1923 – 2012): Polish poet, essayist, translator and recipient of the 1996 Nobel Prize in Literature
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