We’ve all worked with people who rarely say anything. They usually work quietly and diligently… and leave us wondering what they think.
· Quiet is good.
· But everyone has
· Something they can add.
· Don’t make people feel that
· Their thoughts are unimportant.
Managers often appreciate the strong and silent types, the ones that never give them any problems. But it’s wrong to assume that speaking up is a problem – you never know what you’ll learn when the employees doing the work or dealing with customers have something they should or could say. I’ve seen countless times when employee feedback makes things better – processes, practices, and even designs are often improved when they speak up. Effective leaders find ways to get everyone engaged – sometimes in groups, or even singly if that’s what it takes. When you have an employee or team member that’s not as engaged as you’d like, don’t write them off – that’s a great opportunity for coaching. Even if they’re confused, that too is a moment to get engaged with them. Everyone likes to think their voice is important: be sure to let your employees or teammates know that you think so too. Thank your team whenever they’re engaged – verbally or otherwise. Everyone is born with a voice – help them use it today.
Jessye Mae Norman (1945 – 2019): American opera singer and recitalist. The New York Times music critic Edward Rothstein described her voice as a "grand mansion of sound", and wrote that "it has enormous dimensions, reaching backward and upward. It opens onto unexpected vistas. It contains sunlit rooms, narrow passageways, cavernous halls."
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