Service can be iffy these days – but we were pleasantly surprised when we went into town yesterday for supplies.
· Good employees
· Aren’t easy to find.
· But the best companies
· Seem to have all of them.
· Therein is a lesson to be learned.
We stopped in one of those membership warehouse clubs and signed up for membership – even though there was a long line, when it came our turn the fellow waiting on us smiled and said, “don’t worry, right now you’re my only customers”. We stopped at a paint store, and even though they didn’t have what we needed, the 20-something clerk smiled and thanked us for checking with them. And after waiting in a long line at a popular hot dog stand, the woman that took our order thanked us with a smile. None of them had to be that nice, but they were. And it dawned on us that all this talk about being unable to find good employees may just be an excuse for bad management. People are attracted to a good place to work, and happy employees are a sure sign that it is. Employees feel like smiling when their work environment is conducive to that. This stuff doesn’t happen in a vacuum – smile and thank your employees and they’ll do the same with your customers. Smile and let your employees know that everything you all do is important today.
Sandra Day O'Connor (born 1930): American retired attorney and politician who served as the first female associate justice of the Supreme Court of the United States.
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