Employees often whine about their work: next time that happens challenge them to get engaged and do something about it. Harness their energy and creativity appropriately and you might end up with a win-win situation. Form a focus group and let them study the dynamic interplay between policy and practice, share financial and operational information to give them the full picture, challenge them to shape their ideas into workable solutions, and thank them for using their time and energy usefully. This kind of employee engagement has the potential to unlock performance, productivity, and job satisfaction: sometimes, all you have to do is ask. That’s how to increase your employees’ sense of ownership today.
Anthony J. D’Angelo (b. 1972): Author, Founder of Design Ideation Studio, and Creator of new ideas for higher education
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