When I first joined the
Golden Nugget, I was interviewed by a casino host named Charlie Meyerson: at
the time I didn’t realize how important he was to the company and in the
industry. He became a mentor to me and many others who broke into our business
back then: he was extraordinary at customer service and we all learned a lot
from him. He worked for the company for
many years and passed away before Wynn Las Vegas opened: even though he wasn’t
with us for that opening, his presence could be felt everywhere. Much of the service we provided was influenced
by his legacy: we faithfully followed the things we learned from him even
though he wasn’t there with us and the impact of his memory inspired all the
others who joined us. Remember those who helped you become what you are and let
that guide you every day.
Stephen Covey (1932 –2012):
American educator, businessman, keynote speaker and author of “The 7 Habits of
Highly Effective People”.
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