Lots of new restaurants
have opened in downtown Las Vegas in the past 5 years. My wife and I like to
sample these new eateries and have found a favorite: a Thai restaurant in one
of the new high rises – good food, and an extraordinary food server. Nikki is
her name and she was once a dealer on the Strip: tells us she wanted something
a little less structured and corporatized, and brought with her the customer
service style and skills learned on the game.
We eat there semi-regularly – she always remembers our names, the things
we like, and the way we like them. Even
after being away for 4 months last summer, she didn’t miss a beat when we
walked in: she immediately gave us a big smile and warm welcome like she owned
the place. That’s the kind of service that people appreciate, and return for:
what she does every day will impact all their tomorrows. Give your employees
this message and the training, support and care that motivates them to own the
customer experience today.
Alexandra Stoddard:
Author, well-known interior designer, and lifestyle philosopher
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