We promised Wynn employees fair treatment and a chance to participate in
something special: that’s the kind of work culture people are attracted to. We
invested in employee training at Wynn: that’s a portable benefit they appreciated
and could use to better their circumstances. Promises like these that are kept
build loyalty and dedication: they’re an investment in personal development that
helps drive extraordinary performance. Our company’s culture was based on
integrity and knowledge: integrity because we did indeed keep our promises of a
different work environment and knowledge because we used training to promote
confidence and competence. Together they formed an unbeatable culture; without
them we would not have succeeded. These ideas were rooted in the concept that employee
satisfaction was linked to customer satisfaction, and together they lead to profitability.
This link has been proven time and again: you too can improve customer
satisfaction and profitability by improving employee satisfaction today.
Samuel Johnson (1709 -
1784): English writer, poet, essayist, moralist, literary critic, biographer,
editor and lexicographer.
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