Most of us walk past countless people each day. It’s always good to acknowledge them.
· Treat everyone the way you want to be treated.
· You never know when that might make a difference.
Leaders walk past any number of employees each day, often more intent on where they’re going than who they’re passing. I suggest, however, that when doing that, you plan your time accordingly to allow you to stop and talk to as many employees as possible, or at least to acknowledge them. Employees want to see and hear from their leaders, and it means a lot to them when that happens. Conversely, it sends a bad message when that doesn’t happen. I was always surprised when casino employees referred to the company’s bosses as those who worked upstairs, like they were separate. The people I looked up to back then always advised me to get out of my office and spend time with employees. So, I made it a point to spend at least 4 hours each day walking around the many work areas, talking to employees, eating with them in the Staff Dining Room, and generally being accessible. Because I realized that while it might be nothing to me, it could mean everything to them. And it did. Spend time walking around and talking to your employees today.
Robert T. (Bob) Bennett (1957 – 2018): Southern Rhodesia born author of The Light in the Heart.
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