Do right by your employees and they'll do right by you...

Competence and confidence are the two halves of a highly functioning employee.

 

·      Competence is one’s ability to do things.

·      Confidence comes from knowing they can.

 

A leaders most important responsibility is making sure his or her employees are effective… meaning they are both competent and confident. Competence comes from providing the training to help them perform as expected – don’t leave this up to chance, explain to your new hires what is expected and why, show them how, and make sure they know the results that are expected. Confidence comes from giving them the opportunity to practice – catch and acknowledge them doing things right and coach them when and where improvement is needed. And when they know what they’re doing, give them the trust and respect they deserve by treating them like valued team members. Check in with them often, ask how they’re doing, and keep them in the loop on the things they need to know. They’ll take their authority and responsibilities seriously and their attitude and performance will reflect that. Their skills and confidence will serve your business well and, if you’re lucky, they’ll show you how and where improvements may be possible. Competent and confident employees are the foundation of every successful business and  help it conquer every challenge. Make your employees competent and confident today.

 

George Herbert (1593 – 1633): English poet, orator, and priest of the Church of England.