People often talk about their favorite sports team: most of us are long suffering but forever loyal fans of the home teams of our youth. Whether they win or lose, we hold loyalties like that nearly sacred. That same devotion seemingly doesn’t exist for employers: people often jump from one company to another for all kinds of reasons… more often than not they leave one job for another because of their supervisor. If that’s true, then retention is in large part dependent on the professionalism, skill, and personality of the supervisors of the world: companies seeking to reduce turnover wisely provide soft-skills training to their supervisors. Key among the most necessary skills would be basic communication, coaching, and handling difficult conversations: managers and supervisors with these skills tend to be better able to satisfy and retain employees, and create long-term loyalty through good times and bad. Make sure your managers and supervisors have good basic skills today.
Samuel Butler (1835 – 1902): English author and artist
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