It’s that time of year again here in the mountains: this is a resort area that relies on young summer workers, most of whom leave right about now to go back to school. Their workplaces remain open and have to find replacement workers, most of whom know less than the summer workers they’re replacing. And therein lies the dilemma of small business owners everywhere: how to get new and inexperienced workers trained so they can be effective at and feel pride in the work that’s assigned to them. The answer lies in having a simple plan to teach them to walk before they run, enough to give them the tools to meet the standards set by owner needs and customer expectations. A young and obviously inexperienced waitress where we ate last night didn’t know enough to check back with us to see if everything was alright: it wasn’t, but it might have helped if she would have been trained to ask. Don’t leave your employees knowing so little that they can’t help your business succeed today.
Friedrich Nietzsche (1844 – 1900); German philosopher, cultural critic, composer, poet, philologist, and Latin and Greek scholar
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