Everybody loves good
service: but it’s not as easy as it looks. It takes commitment, a good
attitude, flexibility, and a desire to work with others. The best service employees
I know are clear about their own strengths and weaknesses and effectively
perform their role on the team that makes that service happen. At Wynn we
recognized the overlap of service efforts – we called them ‘intersections’ –
and made sure that everyone involved in that effort understood where, why, and
how those happened. Employees learned
they didn’t have to be perfect; only that they had to be excellent at the part
they were responsible for. That’s how people work together effectively to make
good service happen. Learn your part and understand what others do; be a team
player and support the overall efforts of your service team; and do what it
takes to make sure customers get exactly what they need and expect: that’s how
good service happens every day.
Anthony Robbins (born 1960): Self Help Writer, and Speaker
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