One of my first challenges when
planning the Mirage was deciding what to look for in applicants: skills or attitude.
If applicants had done the job they applied for we assumed they had the skills;
but what if they also had bad habits related to those skills: in either case
we’d still have to get them to unlearn what they already knew and teach them
the way we did things. Attitude on the other hand was ingrained and couldn’t be
taught: they either had it or they didn’t. We decided to hire for attitude and
train for skills. Professionals in any job want to know exactly what’s expected
and appreciate it being communicated simply and directly: getting employees to
unlearn something occurs naturally when you train them. Take the time to train
your employees and help them become the kinds of professionals you need to help
your business succeed today.
Antisthenes (445 – 365 BC): Greek
philosopher and a pupil of Socrates
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