The messages this week have been about kindness and compassion, 2 types of actions that I’ve suggested leaders should be passionate about. Doing them with employees creates a workplace culture that runs on trust and respect and results in employee and guest satisfaction. The reward is knowing you are treating people the way they want to be treated, and the bonus is that they’ll then double-down on dedication and loyalty. It’s the antithesis of managing by fear, something found in too many organizations. The acts are most often small and personal, like greeting them by name at the start of a shift, talking to them and listening to their ideas and feedback, recognizing their efforts, coaching them to find what they want, and saying goodbye at the end of the day. Small things that are focused and memorable. The things you wanted when you were in their shoes. And which now that you’re not you must remember to do. Make your organization stand out by treating your employees with kindness and compassion today.
William John Bennett (born 1943): American politician and political commentator who served as secretary of education from 1985 to 1988 under President Ronald Reagan and director of the Office of National Drug Control Policy under George H. W. Bush.
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