un·ex·pect·ed
/ˌənəkˈspektəd,ˌənekˈspektəd/
adjective
· not expected or regarded as likely to happen.
kind·ness
/ˈkīn(d)nəs/
noun
· the quality of being friendly, generous, and considerate.
Most employees don’t expect acts of kindness – that’s why you should include them in your repertoire when managing your peeps. It can be something as simple as saying ‘good morning’, ‘thank you’, and ‘good night’. Or as spontaneous as catching them doing things right. Or as planned as recognizing employee excellence in your regular meetings. Those are the kind of things that set a tone and help create a culture of caring and engagement. And because they are unexpected, they’re the most powerful, least costly, and most underrated agents of human change. When your managers complain they don’t have things to give their employees, remind them of these; encourage them to use these; and recognize them when they use these kinds of powerful tools. We all want our employees to be passionate about their work – it starts with you being passionate and compassionate and builds from there. Show some unexpected kindness today.
Joseph Robert “Bob” Kerrey (born 1943): American politician who served as the 35th governor of Nebraska and as a United States Senator from Nebraska, and as a United States Navy SEAL officer In the Vietnam War was awarded the Medal of Honor for heroism in combat.
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