· A little bit better can be a big improvement.
· So, don’t overlook the small stuff.
I spent a lot of time during my career perfecting new hire onboarding and training. The focus groups we conducted with employees consistently told us that a key retention strategy included training employees, so they felt competent, confident, and comfortable. We made sure that employees in every job received this and then we started hearing that they wanted to learn more about the jobs they intersected with so they could help others and find ways for others to help them. It’s where two jobs overlap, each one providing a part of the overall development of something or service to someone. An example would be on a casino floor where dealers, their supervisors, cocktail servers, general cleaners, security, and slot attendants all have a hand in making creating the overall experience of a casino guest. So, we then included that overall information, and training how to use it, in the effected employee’s training. It was a little thing, but it resulted in making those intersections better without creating something completely new and different. And it started because we asked if there was anything we could do to improve the effectiveness of their training. The moral of this story: ask employees how to improve things and they’ll give you lots of little suggestions. And that’s how to get improvements started today.
The Business Warrior’s Dojo is a blog dedicated to the path of improving business performance @ https://businesswarriorsdojo.com/about/
No comments:
Post a Comment