· I’ve been credited with several HRIS innovations.
· But I’ve also had my share of HRIS failures.
· The second helped drive the first.
While working on the Mirage opening, we tried building a combined Finance, HR, and Payroll system. During that project, we learned a lot about developing the specifications for a new system’s components – we felt confident they would result in a system better than any others we saw on the market at that time. We turned those over to a team of developers in another city and quickly learned that project management was maybe more important than the design – their shoddy work resulted in a system that failed dramatically right after the property opened. That failure drove us to conduct a wide-ranging review from which we learned much; unfortunately, the company didn’t allow us to do it over. We quickly bought an off-the-shelf program that, while stable, didn’t offer the depth and breadth of functions we had been hoping to have. And from that failure came the understanding and confidence to try again for the opening of Bellagio and again for Wynn Las Vegas. Those innovative projects would not have been possible without the failures we experienced with the first project. Period. Learn from your failures today.
Casandra Brené Brown (born 1965) is an American professor, author, and podcast host known for her work on shame, vulnerability, and leadership.
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