Engagement is a popular management term and goal. Be careful it doesn’t turn into a buzzword.
An engaged employee feels passionate and motivated about their work.
Engagement measures an employee's commitment to their job and the organization.
We often think of engagement in life or in the workplace as an activity, something to get involved with and in – as in active involvement. But we should be careful about mistaking quiet and/or thoughtful people as being less engaged. Good leaders know their employees and understand how they act and what they think. That’s why good communicators are also excellent observers and listeners. And why emotional intelligence stresses awareness. Good employees don’t always have to be doing something – they can just be, and that’s plenty. We’ve all had quiet employees who shine in their own way – listening, analyzing, contributing, and being passionate and committed. Not everyone sits in the front row and raises their hand all the time. That’s why good supervisors – like good teachers, make sure they ask the quiet employees (and students) what they think, give them other avenues in which to get and feel included and engaged, and make certain they never feel left out. We’ve all gone through periods of shyness and uncertainty and benefited when others have reached out. By giving everyone the appropriate space and attention, we’ll get the best out of each one today.
Alice Walker (born 1944): American novelist, short story writer, poet, social activist, and the first African-American woman to win the Pulitzer Prize for Fiction (The Color Purple).
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