For most employees, news of the company and its policies comes mainly from their supervisors. They expect it to be truthful.
The difference
Between a good manager
And a great one is his or her
Ability to communicate effectively.
One day my boss called us together and said from now on every leader in the company had to be able to explain “why” when giving directions or instructions. If they couldn’t or wouldn’t, employees could just say ‘no’. While many managers thought that was formula for planned insubordination, instead it forced them to plan, articulate clearly, listen to any reactions, and respond appropriately. All the things’ companies want and need their managers to do. This simple idea made employees feel respected – having their managers take the extra time to make them comfortable was appreciated. And it fostered the concept of transparency and truthfulness – those are the kindest things managers can give to their employees. Prepare your managers, supervisors, and professionals, to communicate effectively and make sure they are all in the know about what information needs to be conveyed to their employees. Have them practice and catch them doing it right. Make transparency and truthfulness part of your company culture today.
Harriet Beecher Stowe (1811 – 1896): American author (“Uncle Tom’s Cabin”) and abolitionist; this quote from her book “The Pearl of Orr’s Island”.
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