Be more specific about what you really mean...

Statements like ‘you need something ASAP’ or ‘you’ll get back to someone soon’ are way too vague. It’s always better to say exactly what you mean.

 

·      Vague orders

·      And casual requests

·      Are usually too unclear.

·      Be more specific if others

·      Are to understand what you mean.

 

Too many things in life and business are either too hurried or end up making people hurry up and wait; we’ve grown too accustomed to being less than specific about our needs and expectations. I’ve recently been working on some projects that require job descriptions and job postings. Unfortunately, most of the existing job descriptions I’ve seen are so wishy-washy that nobody can really be sure what’s expected. Many contain phrases like ‘provide excellent service’ and ‘have a good attitude’ and ‘increase EBITDA’ and ‘maximize resource utilization’ and others. People may take those jobs hoping to later learn about more specific expectations, but all too often the only thing they find is confusion. Take the time to define and explain exactly what’s expected and by when; better yet, determine your specific needs with those responsible and make certain you’re both aligned. Give feedback regularly, and let people know exactly where they stand. Ambiguity usually leads to uncertainty and missed opportunities to make your employees as good as they can be. Clearly state your intentions and expectations today.

 

Janet Anne Haradon Dailey (1944 – 2013): American entrepreneur and author of romance novels that have sold more than 300 million copies in 19 languages worldwide.