Treat your employees like customers...

Here’s another story from The Mirage opening. It was a big step up for our company – going from downtown Las Vegas to the Strip.

 

·      Recruiting 

·      Means asking 

·      People to leave 

·      Their current job and

·      Take a chance on your company

 

Early on we decided that to attract the best talent, we would have to treat applicants and employees like guests. That simple, yet far-reaching philosophy set the tone for our employee relations strategies. For example, the Recruitment Center: we greeted applicants like they were guests in our casinos, with the service and design elements that our guests had come to expect. And our orientation program was like going to a Broadway production, with assigned seating (by department), name tags on their chairs, a printed program, and lots of positive interaction with their new supervisors and co-workers. And job training that mimicked the best of what we’d learned from community colleges, with team size limited to no more than 20, and as much team building as skills training. The best part was seeing the looks on their faces when they first saw the back of the house – with finishes the same as the guest areas, wide bright hallways, clean spaces, and service centers designed to meet their needs without requiring them to go into someone’s office. And then there was the Staff Dining Room – cleverly named the Strip Joint, it was a great restaurant that served  complimentary meals, all freshly made and meant to please (just like the guest restaurants) – and they could bring a guest once a month for free. Because we knew that catching the best employees meant we had to dig deep to win their trust and loyalty. Treat your employees like customers today.

 

David Lynch (born 1946): American filmmaker, visual artist and actor.