Many company problems come down to a dysfunctional decision-making process. Left unchecked, that can lead to a myriad of problems; fixing it is a critical first step in unleashing individual and organizational performance.
· Problems are hard to pinpoint.
· The symptoms are not the problem.
· Dig deep to find the root of the problem,
· Fix the root and the rest take care of themselves.
· Then let your people work through everything else.
We hire people to work effectively, meaning to achieve the expected outputs of any task. But if our instructions aren’t clear, they can’t get started: write a charter for all major projects, assigning who, what, by when, and how success will be measured. If leaders don’t let people work, they’ll never know if they can. And if we’re critical that the results aren’t perfect, everyone will just stop because perfection is the enemy of progress. Leaders must carefully guide their people through the decision-making process: visioning, ideating, listening, coaching, and supporting. They must then have the patience and trust to help their employees work and gain the competence and confidence to complete what they’re doing, learn from it, and grow. If they make a mistake, they’ll know and fix it if the original instructions were clear enough. If you hem and haw, your inaction will breed doubt, fear, insecurity, and attrition. But action will breed confidence, courage, and morale. Make sure your decision-making is working effectively today.
Dale Carnegie (1888 – 1955): American writer and lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills.
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