I was in an airport the
other day for an international flight: was through Customs and at my gate with
time to spare. Thought I’d get something from the Starbucks there but the line
was so long I wondered if some might miss their flights. I thought: nobody’s
that crazy to put themselves in that situation. Passports need to be physically
checked on international flights and often times the gate agent calls up those
who need to do this: in those instances, they know the travelers by sight. Get this: when they’re announcing last call I
see gate agents going to people in that Starbucks line to tell them they have
to come and board now or they’ll miss their flight. The looks on some of those people were priceless:
not sure whether to wait to get their drinks or abandon the line to get on the
plane. It looked like some didn’t give a hoot about those agents or their
fellow travelers – honestly, you can’t make this stuff up. The moral of this
story: if you want people to care about you today then you have to care about
them every day.
Sir David Wing-cheung
Tang, KBE (1954 – 2017): Hong Kong businessman.
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