· It’s not about how the ball bounces.
· It’s all about how you play the game.
· It’s not about how the ball bounces.
· It’s all about how you play the game.
We’ve all managed complainers, crybabies, finger pointers, and more – they’re disruptive and no fun to work or be around. In any organized sport or business, dealing with them effectively comes down to spelling out the rules and expectations. In this, more transparency is best, so nobody can say they didn’t know. As an old HR guy, it starts in the job posting – be clear about the people you’re looking for; it continues in the job interview – ask good questions about values and ethics, not just job skills; and in the job offer, connect the dots between their answers to those questions, your decision to hire them, and what you expect of them. This theme can be used in orientation, job training, performance evaluations, and coaching sessions. Repeating a consistent theme in everything we do is the best way to communicate it and ensure that everyone knows about it. Teach your employees the importance of focusing on and doing their best, every time, in everything they do. Don’t let employees who don’t take full responsibility for their actions criticize anyone else today.
Lou Holtz (born 1937): American football coach and television analyst; he’s the only football coach to lead six different programs and guide four different programs to the final top 15 rankings.
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