Know your history to prepare for your future...

In a previous message I mentioned working for the Irvine Company and opening their Resort at Pelican Hill.  That spectacular project’s architectural theme was based on a European style derived from and inspired by the designs of the Venetian architect Andrea Palladio (1508–1580). The types of windows, pediments, and bridges found in that style were studiously followed on that project, but the amenities they provided were the latest state-of-the-art concepts. In any project, it’s good to have a sense of history while looking forward and implementing the kinds of services that focus on today’s customer preferences and expectations. The leadership team on Pelican Hill’s project studiously blended both: that meant being true to the theme while also hiring the right people based on competency models, designing laser-focused training components to prepare the staff for outstanding performance, and using innovative employee relations strategies designed to maximize employee and guest satisfaction. And it’s especially important to communicate this vision to your team and inspire them to connect their goals with yours. It may seem impossible with today’s WFH practices, but Covid-19 won’t be around forever: once it’s behind us, your employees will remember how you treated and lead them during this pandemic and, if done right, they’ll reward you with renewed energy and inspiration. That’s how to look both back and forward today.

Dame Anna Wintour (born 1949): British-American journalist, editor-in-chief of Vogue and artistic director for Condé Nast, Vogue's publisher