For many, yesterday was the annual start of a new American football season: players young and old began the campaign for this year’s championship. Like any sporting program, those playing have to be aligned with the team’s values and goals, not to mention in synch on every play. Businesses often operate similarly, employing all the planning, training, concentration and teamwork in their work that teams use in their play. If everyone’s expectations and actions are aligned with reality, no one will be disappointed. Some may win while others lose – that’s natural; but all will be focused on the work (or play) at hand. Yesterday, my favorite team, the NY Giants, lost to the Dallas Cowboys, but it was a good game; likewise, Daniil Medvedev lost to Rafael Nadal in tennis’ US Open, but no matter who you might have been rooting for, it was an exciting championship match. If good, sporting events like these improve fan satisfaction: similarly, good work and service improve customer satisfaction. Get aligned to perform at your best today.
Terrell Owens (1973): American football wide receiver who played in the National Football League for 16 seasons
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