This quote is the key to creating a workplace culture of excellence. Not wage bands or benefit plans. Nor paid time off policies. Understanding, empathy and caring are what create employee trust, respect, satisfaction, and loyalty. Simple as that. Which is why I find it hard to believe that so few companies get it or practice it. It doesn’t cost money, only a little time. It works in good times, which, in our lifetimes, have been most of the time. And it works even more in bad times: like the times we’ve been experiencing for the last 9 months. So, before you start your day or send out an email or make a decision, put yourself in their shoes (whoever you’re leading): if they don’t get what you mean, you haven’t done it as well or effectively as you could or should have. Teddy Roosevelt once said: “nobody cares how much you know until they know how much you care”: that pretty much sums up the essence of being an effective leader. We often can’t change what’s going on, but we can change how we act. Be genuinely understanding, empathetic and concerned to keep the train on the rails today.
Rob Fess: Co-founder of Apex Trading
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