Business leaders have been challenged during this pandemic to get people to complete their work wherever they are, without supervision. Throughout my career in the gaming business, we were challenged when we our employees were on their own at the moment of service – mostly out of sight and beyond a supervisor’s direct control. The solutions in both of those situations are similar. Pick the right people for the job, clearly explain what’s expected of them, provide training and coaching to hone their competencies, make sure your instructions and expectations are clear, maintain open two-way communications, have proper methods to measure their work, give lots of feedback, and create a trusting workplace where all of these can flourish. The best companies are those where employees trust their leaders and the leaders trust them: that’s nurtured when people treat each other the way they want to be treated, clearly and demonstratively care about each other, and remain flexible in the face of changing and challenging circumstances. This is true in good times and bad, especially now as people continue to work from home during this pandemic. Of all the skills needed to be a effective leader, building and maintaining trust is at the top of the list. Create a trusting workplace today.
Sir Richard Branson (born 1950): English business magnate, investor, author and philanthropist
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