This quote reminds me of the training program we designed for the opening of The Mirage. It came about because of the extensive research we did to determine how best to open a mega-resort of that size and scope: many of the people we talked to told us if they had to do one thing differently, it would be to allocate more time and resources for training new employees. As a result of that, we created instructional manuals that detailed the what, why and how of every task for every job, and allowed time for employees to practice what they learned. In essence, our new employees learned by doing, and proved that participation is the best method of educating. We also learned you should never just throw a new employee onto the floor without first providing them with the knowledge and tools and skills to perform, and that on-boarding has to include training, preferably, the participative (read that: interactive) kind. Companies are always looking for ways to cut expenses, and training is often the first to come to mind – frankly, it should be the last. If you want to improve and increase performance and productivity, employee and customer satisfaction, and bottom-line results, include participative training in your budget today.
Thomas Glazer (1914 – 2003): American folk singer and songwriter
No comments:
Post a Comment