The mark of a great communicators is their ability to listen, foster discussion, and promote trust. Whether conducting pre-shift meetings, performance reviews, or training sessions, leaders need to use effective communication skills to make these better and more productive. These are far more than one-way conversations: they are opportunities to get employees engaged, explore and exchange perspectives and viewpoints, and improve commitment… and to make sure managers get the full range of information and ideas from which they can have fully informed viewpoints . Many managers get caught up in issuing emails and policies and forget that one-on-one and group discussions help employees feel connected. If they don’t stay close to all of their employees, managers run the risk of getting information that might not be fully balanced and nuanced. Encourage feedback by having real open-door policies and practices, meeting regularly with employees, walking around for unscheduled get-togethers and discussions, getting everyone involved in sharing what they see and know, and encouraging a robust exchange of ideas. Get to know your employee’s viewpoints today.
Christine A. Varney (b. 1955): American lawyer, internet policy and antitrust expert, data privacy advocate and political appointee
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