Over the years I participated in several campaigns to get gaming approved in new jurisdictions: a common argument against those efforts was the impact casinos would have on existing businesses. To date, that argument has proven mostly false: good businesses tend to thrive in any competitive arena. Case in point: one of the larger local’s casinos here in Las Vegas has lots of gaming and other entertainment attractions, 12 dining outlets and several bars; right across the street is a family-owned pub that has 1 bar (with slots), a large dining room, and several large TVs. Last night I went to that pub and watched the dinner crowd fill the bar and dining room. The pub’s proprietor explained how he fills the place every day: personalized service (they know every guest by name), owner involvement (he talks to everyone and helps bus the tables), and product and service excellence (good taste and great value). While he realized that winning would be something to strive for, getting personally involved was going to be the key to his little pub’s success. I’ve always liked that local’s casino, but my new favorite place is that David versus Goliath-like pub across the street. The moral of this success story: get personally involved in your business today.
Dr. Debasish Mridha (b. 1965): Entrepreneur, philanthropist and author
No comments:
Post a Comment