Employees want and need to trust supervisors to guide them in the right direction. When that happens, all is well; but, if a supervisor fails to show the way, even once, that faith and trust may be broken. That’s why knowing what needs to be done and communicating it effectively is so important: meaning being aware of the technical and operational things related to what’s being supervised, listening to questions, considering all the options, and giving clear and unequivocal instructions. This same level of care and clarity applies to all written materials, including policy guides, instructional manuals and materials, FAQs, websites, newsletters, emails, texts, and any other way companies convey the information employees rely on to be able to perform effectively. We all know that when information is in print and wrong, the time it takes to correct and re-disseminate it can be ponderously long, and it’s during that kind of gap in time that rumors and confusion can abound. So, take the time to get things right and communicated appropriately the first time. That’s what it takes to maintain the faith that employees have in you today.
William Shakespeare (1564 – 1616): English poet, playwright, and actor, widely regarded as the greatest writer in the English language and the world's greatest dramatist
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