The key to positive employee relations is good communications. The #1 complaint of employees is that they don’t feel like they’re being told important and relevant information about their work: they hate being ‘left out of the loop’ or having to learn things thru the ‘grapevine’. Most leaders understand this intuitively and yet they get distracted and often miss the chance to communicate directly and effectively: when that happens, the result can be distrust between leaders and their peeps. Trust can be achieved by practicing good communication strategies such as not being distracted when talking to others, listening, catching people doing things right, coaching people to be better, being open, honest and transparent, doing your best to correct problems or mistakes, never going back on your word, and always responding in a timely manner. You know that trust is the glue of life, so develop personal communication strategies and practices that will serve as the foundation for all of your relationships. When in doubt, communicate with others the way you want them to communicate with you. That’s one of the best ways to build trust today.
Stephen Richards Covey (1932 – 2012): American educator, author, businessman, and keynote speaker.
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