Phil Ruffin (a very successfully businessman who currently owns the Treasure Island casino hotel in Las Vegas) likes to tell the story about his business-buying philosophy: before buying, he walks around and asks employees about the business and what they’d change if given the opportunity. Many successful leaders talk to their employees and get them involved in process and product improvement because they’re the ones closest to the work and customers and are most interested in making things easier and better: doing that makes them feel like they’re part of something bigger than themselves and their jobs. The book today’s author wrote lists dozens of things employees suggested and developed (like the Ikea employee who invented furniture in a box when he couldn’t re-load the furniture back into a truck after a photo shoot or the Starbucks employee trying to beat the heat in Southern California who invented Frappuccino). Successful companies have lots of stories like this: if yours doesn’t, get your employees engaged in coming up with some cool new ideas today.
Jag Randhawa, author of “The Bright Idea Box: A Proven System to Drive Employee Engagement and Innovation”
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