"If you create an environment where employees truly participate, you don't need control. They know what needs to be done and they do it."Herb Kelleher
The big buzz word in the business world these days is ‘employee engagement’: the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.Creating the right environment is essential to getting employees engaged: it’s a blend of art and science that generally involves these steps:
· Clearly define your vision.
· Give employees what they want and need.
· Communicate clearly and often.
· Get everyone focused.
· Coach for success, and practice random acts of recognition.
· Act fairly and respectfully and create trust (don't be a jerk).
Employees want and like to be engaged, and research shows that productivity, guest satisfaction, and employee morale are all enhanced when this is done right. And the best part is that engaged employees know what needs to be done and just do it. We’ll spend the rest of this week exploring these ideas in greater detail – so, start thinking about ways you can get your employees focused and engaged today.
Herbert "Herb" Kelleher (b. 1931) is the co-founder, Chairman Emeritus and former CEO of Southwest Airlines
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