Loyal customers and employees expect you to change with the times. If you don’t, time will pass you by.
Times change and people and businesses need to change with them.
Customer and employee satisfaction and loyalty depend on that.
It takes good planning to figure out your most pressing issues and how to address them effectively. Like how companies dealt with the post-Covid bounce in business and what to do if (and when) that doesn’t continue? Or if they’ve figured out how to effectively address the post-Covid staffing (can’t find qualified applicants and retain current staff) and compensation issues ($15-18 wage rates, and more, at McDonalds, Target, Wal Mart, and Amazon)? Everyone I talk to continues to deal with these two issues: again, pointing to the need for good planning. Planning that includes training managers to effectively practice servant leadership and emotional intelligence. Putting employees first and being in touch with what they think. Providing supervisor soft skill training (effective communications and coaching). Conducting stay interviews or focus groups to get in tune with what they think about the changing times. Times and things that need to be addressed. Focus on problem solving and planning for change today.
Andy Warhol (1928 – 1987): American visual artist, film director, producer, and leading figure in the pop art movement.
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