Most of my career was spent working at a 24/7 business. Day and night. Knowing that face time was important, I regularly spent time on every shift.
· Employees want to be recognized.
· Leaders must make time to see them.
· Talking, listening, and understanding,
· Building relationships of trust and respect.
· Because everyone matters, or nobody matters.
During my 25 years in the hospitality business, offices were open and worked mostly during the day shift (days), HR included. But nearly 2/3 of the employees in a casino hotel worked on the evening (swing) and overnight (grave) shifts, and they too needed to be seen and be recognized by HR. In that business, most of the action with customers was during swing and grave shifts so it was important to let those employees know that cared about them. When those employees had questions, needed to see someone, or attended events, etc., they needed the same kind of access without waiting that those on the day shift enjoyed. So, we had to keep the lights on all of the offices during the day while making sure we spent time on those other shifts too. Companies tend to overlook these kinds of issues because they don’t want to inconvenience their management team and other office workers. But if servant leadership is going to be more than a set of policies and practices, it must be embedded equally in the things we do. Equity is not just about pay; it has a lot to do with how we serve each other. Don’t miss the chance to dance with all of your employees today.
Margaret Atwood (born 1939): Canadian poet, novelist, literary critic, essayist, teacher, environmental activist, and inventor.
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