Many people at work think their efforts are meaningless. Boy, are they wrong!
· What you do
· Impacts others.
· In different ways
· You may not know.
· So, watch what you do.
I worked in casinos for most of my career. Big properties, with 5000-10,000 employees. You may think a single employee’s efforts get lost in that crowd, but they don’t. In fact, each employee has an equal opportunity to make or break a project, a guest experience, or the achievement of a department or team’s goals. As managers, we must not only teach people what to do, but also the results that are expected. And then supervise their efforts and coach them to achieve their best performance. This is not something that can or should be left to chance. Think I’m exaggerating? The most important employee is always the one who must deal with a customer that just had a bad experience. The second most important employee is the one who helps get a project over the finish line. Everyone can make a difference, and everyone should try. Don’t worry if you’re not exactly sure what to do – if you’re aware of what’s going on, trust your common sense and do what you can. That, to me, is why work is so challenging and fun. Any one of us can make a difference today.
Jacqueline Kennedy Onassis (1929 – 1994): American socialite, writer, photographer, and book editor who served as first lady of the United States from 1961 to 1963,
No comments:
Post a Comment