The challenge for managers is to be both consistent and fair: sometimes these two goals don’t exactly line up. In the realm of employee relations, we’re often required to make decisions about things that happen at work, by and for employees. These kinds of decisions are mostly guided by policies and procedures, but they sometimes must also be viewed with common sense. If and when the people and circumstances are exactly the same, then the decisions should be guided by those policies; but when they’re not, which is often the case, common sense should be applied thoughtfully and judicially. When doing this, you need to be clear about the facts, and equally as clear about how you communicate your decision. This may sound complicated, but it’s not. Your employees expect you to be understanding – where and when possible, and to be flexible within reasonable boundaries. Even though you may not be able to control the circumstances of any employee relations issue, you can control your response to those issues. Think carefully and wisely about your decisions today.
Condoleezza Rice (b. 1954): American political scientist and diplomat who served as the 66th United States Secretary of State
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