Companies want good employees that come to work every day and are engaged, and employees want fair treatment and straight answers. This seems like a simple and fair exchange, but low morale and high absenteeism seem to suggest the deal isn’t working as well as it could be. This suggests the need for change, not in policies or procedures but rather in the way managers approach the employment relationship. It’s not about money – it never is; it’s about the way we communicate. Managers need to learn how to talk to employees, listen to their concerns, empathize with their issues, accept the responsibility of getting this right, and own the outcomes of their efforts. Don’t fabricate or sugar coat the information or answers you give to employees – they’ll see right through those and resent them. Employee satisfaction relative to this issue determines your company’s level of morale, productivity, attendance, customer satisfaction and profitability. Nothing is as strong as the simple truth, period. So, be responsible for communicating clearly, honestly, and effectively today.
Charles Dickens (1812-1870): English Novelist and Social Critic, best known for his fictional characters and regarded as one of the greatest novelists of the Victorian era
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