There was an interesting story in yesterday’s news: more than a dozen restaurant chains agreed to drop language in their franchise agreements that prevents their workers from finding higher-paying jobs at other locations of the same chain. Those franchisees figured rigging the system would reduce turnover: maybe someone should have told them turnover isn’t just about the money. Surveys have consistently shown that employee satisfaction and retention is most often tied to fair treatment: the kind that comes when leaders are committed to talking with and listening to employees, providing job training and opportunities for advancement, recognizing employees for what they do and letting them know the company cares about their well-being, having competitive wages along with leaders (like the one described in today’s quote) who help build employee satisfaction. Rigging the system is one way to limit turnover, but creating a workplace culture that motivates employees to want to stay is a better way. Do what it takes to make employees content and loyal today.
John Calvin Maxwell (b. 1947): American author, speaker, and pastor who has written many books, primarily focusing on leadership
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