Ever walk into a store or restaurant and have an employee stop what they’re doing and sincerely greet you? For me, that’s so rare that I notice when it does and it tells me a lot about a place. That kind of culture is easier said than done. It’s not so much about policies or training or the words in a mission statement as it is about the way managers act and leaders lead: it’s about the values people believe in and the many small things they do every day that show they’re more than just platitudes. Culture is most often driven by how leaders act when questions are asked: good leaders who care about employees and workplace culture stop and listen without distractions, consider all of the relevant issues and circumstances, reply in a timely and thoughtful manner, and follow up to make sure the answers are understood and useful. Those small actions prove that leaders care and ultimately are what create a culture of trust and respect. Be mindful of your actions and remember to see things through the eyes of others today.
Sally Koch: Author
No comments:
Post a Comment