ex·cel·lence
/ˈeksələns/
noun
1. the quality of being outstanding or extremely good.
"a center of academic excellence"
2. an outstanding feature or quality.
There’s something special about a Forbes 5-Star hotel or a Michelin 3 Star restaurant – those widely recognized and admired awards denote the highest standards in those industries, not dissimilar to the Malcom Baldridge Award in others. In award-winning companies, you can feel excellence in the air. Those awards are highly sought after and take incredible vision, planning, and discipline. People will pay extra for whatever product or service is involved because excellence sells. I worked in several companies that were awarded those designations and understand what it takes – it starts with a vision, followed by incredibly detailed design standards, and made possible by highly trained and inspired employees. Managers in those companies go beyond the normal supervisory duties – they are excellent communicators, ensuring everyone knows and understands the standards and the part they play in achieving and maintaining them; they go beyond normal employee relations practices – they are coaches and cheerleaders, rarely sitting down or resting on past laurels; they go beyond managing – they understand how to inspire people to greatness, which always burns from within. Whether you’re working in a company that strives for these, or any of the countless others that are just plain good, the mindset is the same: we’re here to do the best we can to ensure customer satisfaction and loyalty. Excellence comes in many levels and forms, all of which start with focus, dedication, and commitment. Make up your mind to do the very best today.
Earl Nightingale (1921 – 1989): American radio host and speaker, author (The Strangest Secret), and the voice during the early 1950s of Sky King, the hero of a radio adventure series.
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