· The Making of a Paperless HR Environment: Part 2
After the Mirage opened, we began looking for ways to improve the capture and filing of applications – the search picked up when Treasure Island broke ground in 1991. Computers were still in their infancy and development on concepts like this had not yet started. So, I visited Xerox to see if they had any ideas about using original character recognition (OCR) to capture and transpose handwritten application information – they were the leaders in copying technology but had not yet begun developing things like that. I visited Microsoft, but their focus was on Windows – I had hoped that something could be done with their Word application, but they weren’t there yet either. So, we settled on scanning, storing, and retrieving digitized documents – in theory that should have worked, but the large volume of applications (65,000) again got in the way. The scanned documents were often illegible, printing and distributing 400+ interview packets was cumbersome, and scanning and connecting new interview information to existing files was labor intensive. We believed that would work… or maybe we wanted to believe that would work, but it was so hard to get support – internally or externally, for something that was so technologically challenging. But finding that it was not feasible gave us the courage to dream bigger. Innovation is about growing your objectives and courage in small steps, learning as you go, continually revising your thinking, keeping your eyes out for new developments, and biding your time as those are happening. Be patient as you seek to innovate today.
Barbara Corcoran: Businesswoman, investor, and consultant. Source: Shark Tales.
Tomorrow: Bellagio’s use of networking technology.
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