· Making HR Paperless – Part 3: Bellagio’s Networking Technology
Like I said yesterday, Treasure Island’s experiment with scanning was a bust; after another debrief, we decided to keep looking and trying. The commercial internet was introduced in 1996 and that was the impetus for a burst in technology development. That year I traveled to Infinium’s (now Infor) headquarters for a deep dive into my vision; that led us to a new product called Jet Forms – it was a Window’s-based program that allowed you to create facsimiles of your paper forms from which they could data map the information into an HRIS database. What had been impossible (to the point of seeming irrational) before was now doable. We were undaunted and energized – now all we had to do was operationalize this. We conducted focus groups with potential applicants and learned they’d be okay with completing applications on a computer rather than with a pencil and paper. So, we set up 100 computers in Bellagio’s recruitment center and stationed our staff to help with the new process: 100 applications per hour, 11 hours per day, 6 days a week, for 15 weeks = 99,000 total applications. Then hiring managers learned to review the application facsimiles online and complete their notes online – the data was stored there rather than in paper files. And just like that our vision and conviction paid off. But wait – there’s more: it dawned on us that we had to create electronic personnel files into which the recruitment data could be stored. And since we were transferring thousands of employees from our three other properties, we had to scan, index, and digitize their paper personnel files into the new electronic format and files. We were fortunate to find a Microsoft preferred provider to design and implement that workflow. This led to an employee Intranet at Bellagio, which allowed employees to do things online that had also previously been paper based – another first. All because we refused to give up on the dream. It took incredible teamwork – internal and external, to make this work. When you have good ideas, do your homework, be patient, look for people to partner with, and don’t lose hope. Even when things haven’t been developed yet, your voice can help influence the creative process. Any one of us can make incredible things happen today.
Daniel Ek, CEO, Spotify. Source: Forbes
Tomorrow: The Wynn Paperless HR Project
No comments:
Post a Comment