· Making HR Paperless: Part 4: Taking Applications on the Internet
Bellagio opened to rave reviews. The paperless application system exceeded our expectations, and our paperless personnel forms and file system saved time and increased productivity – we pushed the envelope and felt like our mission was accomplished. Less than 2-years later MGM bought Mirage Resorts, and I left the industry to join PwC. End of story, or so I thought. Two years after that Steve Wynn asked me to come back to help start his new $2.7B Wynn Las Vegas on the site of the Desert Inn, and plan to recruit and hire 10,000+ employees; I was back in the game.
One of the first things I did was study the improvements to the internet and dive into the PeopleSoft HRIS that came with the DI. Instead of requiring applicants to come into our recruitment center to complete their applications on one of our computers, I envisioned letting them do that online over the internet, from wherever they were able and comfortable. Problem #1: PeopleSoft didn’t have a robust applicant tracking system – so, we put out an RFP and selected Recruitmax to partner with us and build a system to our specs. That turned out to be everything we ever wanted, and more, with a great application capture system and self-service for applicants and hiring managers. We were nervous because, while others had online systems that allowed applicants to upload resumes, nobody was taking online applications for hourly positions. As I told a reporter, we wanted it to be so easy that your grandmother could do it at the kitchen table. The system went live at midnight on November 1: the first application was submitted 3 minutes later, and by noon the next day we had received 12,000 applications; 5 weeks later we had a total of 125,000 applications. All submissions, notifications, interview scheduling, and processing of data was done completely online: from application capture to job offers and onboarding. Recruitmax worked like a charm, which was 99% of the vision. PeopleSoft, which should have been the last 1%, not so much (in tomorrow’s final segment of this week’s story). We again learned the incredible power of teamwork and partnerships when innovating out on the leading edge. Any project, big or small, should be managed that way. Leverage the power of teamwork in anything you innovate today.
Lina Chen, co-founder, Nix Hydra
Tomorrow: Part 5: Employee and Manager Self-Service
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